1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all subscription plans. If you're not satisfied with RankPal within the first 30 days of your subscription, you can request a full refund.
2. How to Request a Refund
To request a refund:
- Contact our support team at [email protected]
- Include your account email and reason for the refund request
- We'll process your request within 5-7 business days
3. Refund Processing
Once approved, refunds will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
4. Trial Period
If you cancel during the free trial period, you will not be charged. No refund is necessary as no payment has been processed.
5. Subscription Cancellation
You can cancel your subscription at any time from your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the period you've already paid for.
6. Partial Refunds
We do not offer partial refunds for unused portions of your subscription. If you cancel mid-cycle, you'll retain access until the end of your paid period.
7. Non-Refundable Items
The following are not eligible for refunds:
- Add-ons or one-time purchases (unless covered by the 30-day guarantee)
- Subscriptions cancelled after the 30-day guarantee period
- Accounts that have violated our Terms of Service
8. Chargebacks
If you initiate a chargeback through your payment provider, we reserve the right to suspend or terminate your account. We encourage you to contact us directly to resolve any billing issues.
9. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the new policy.
10. Contact Us
If you have questions about our refund policy or need to request a refund, please contact us:
Email: [email protected]
Phone: +1 (213) 575-1268
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
Support Hours: Monday–Friday, 9 AM – 5 PM EST